TSRC Mobile has been designed with hand-held devices in mind but using responsive design, also works well on pc. Many of the home page links and references you are familiar with on legacy TSRC site are available within a more streamlined menu design.

TSRC on PC Browser:

TSRC on Mobile:

The home screen of TSRC Mobile will focus on important Announcements. The familiar menu items can be located by selecting the “Pancake” icon:

Each main menu can be selected to display submenus:

Product Page Search:

Product search can be entered by Model or Product Code. Just start typing your search string and select the model as it is displayed and press [Go]

The TSRC Mobile Product page is then displayed with expandable sections for all related resources:

View of the Bulletins Section:

Knowledge:

There are some new Knowledge sections pre-filtered by the selected product:

• Goose’s Guide (Help Desk ServiceNow Articles with Keyword Search Filter)
• Global Knowledge (Widget of top 5 Answers with Keyword Search Filter)
• Video Nuggets (Widget of top Video Nuggets with Keyword Search)

TSRC Support Resources:

There is a new section that dynamically shows links to related Applications available for the selected product as well as support documents and videos if available:

Accessory Content

Use the Advanced Search feature and search by partial Model Name or Product Code of your accessory. Use the dropdown selectors for specific content types or just click Submit for all related content.

Core Apps > Accessories Search:

Choose your model (partial is ok) and content filters:

Results for SR3150 Part Catalogs: